Our Founding Story
Jenny Teng, Co-Founder and Director Aesthetician of Porcelain started her small and humble business (previously known as J Phline) providing facial services to customers out of a rented bomb shelter at the foot of a Housing Board block in Jurong back in the 1990s.
Known for her deep-cleansing treatments and extraction skills, she soon earned a following through word-of-mouth but struggled for years to sustain her business after being badly affected by the Asian financial crisis and SARS outbreak. The business took a turn when her daughter, Pauline Ng, now the Founder and Managing Director of Porcelain decided to help her mother in her business.
For Pauline, it started only as a pet project to help her mother but one day, Jenny’s long-time customer shared with Pauline that she used to look really ugly but Jenny made her beautiful. That was the moment that Pauline became convinced about building Porcelain as a brand name and hence decided to rebrand J Phline to Porcelain, The Face Spa in 2009.
Porcelain formulated their own paraben-free, fragrance-free and non-comedogenic skincare range in 2010 after many unsuccessful attempts in sourcing for a skincare range that does not clog pores. Porcelain achieved yet another milestone with the opening of Porcelain Aesthetics in July 2014 at Orchard Gateway offering medically-graded non-invasive aesthetic treatments. Porcelain Aesthetics was setup with the belief that by combining facial extraction with medically-sound aesthetic treatments and a good skincare regime, one can achieve flawless complexion in no time.
Over the years, Porcelain has built its reputation on clearing up customers’ clogged pore problems through its thorough facial extractions. Its many accolades include Best Luxury Beauty Spa in Asia Continent by World Luxury Spa Awards for two consecutive years in 2014 and 2013, Best Decongested Facial by Harper’s Bazaar Spa Awards 2014 and Best Deep Cleansing Facial by Singapore Women’s Weekly 2013. To walk the talk, all Porcelain staff do not wear any foundation and also encourages customers to avoid wearing them simply because it could aggravate clogged pores despite regular facial sessions.