faq for porcelain sg app
is the book porcelain app still available? Can i use that instead?
Unfortunately, the Book Porcelain App is no longer available. However, the PorcelainSG app can be downloaded for free on Google Play and Apple App Store instead.
why should i download this app?
As a higher priority is placed on bookings made through the app, it will be an easier and smoother experience for customers when it comes to booking their appointments. In addition, customers will be the first to view promotions on their push notifications.
what can this app do?
Customers will be able to peruse through a wide range of available timings, make bookings easily, view their past visits, their current appointment schedule, past purchases and the remaining treatments left on their packages.
how do i get my log in details for the app?
As long as you have been to Porcelain for a treatment or have signed up with a package, your account has been automatically created for you with the email you have provided.
To begin, head to this website: https://clients.mindbodyonline.com/classic/home?studioid=13329
and click on Forgot Password?. Thereafter, enter your aforementioned provided email as your username and your password will be sent to you.
why am i unable to find slots for my desired treatment on the app?
Timings displayed are dependent on the specific treatments and locations, especially for the extractions and premium facials. Do take note that certain treatments are exclusively offered at specific outlets as indicated in the drop down menu.
how many months in advance are treatment slots released?
Typically, treatment slots are opened up to 2 months in advance (eg. October’s slots will be released in August).
how do i include add-ons into my facial bookings on the app?
Currently, due to the limitations of the app, we are unable to include a drop menu for “Add-Ons” in each facial booking. However, customers are able indicate their choice of Add-Ons under Notes after they select their treatment slot.
Thereafter, Customer Relations will review the request and adjust slot timings accordingly.
Should you arrive late by up to 30 minutes, your appointment shall end at the same time as scheduled.
Should you arrive late by 30 minutes or more, your appointment will be cancelled automatically and regarded as No-Show.
More details can be seen here.
when I book an appointment on the app, can i take it that it has been confirmed?
All bookings made on the app are regarded as appointment requests and not confirmed timings. A confirmation email will be sent after if the slot is confirmed.
i requested for a specific timing on the app (eg. 6.45pm) but the app still shows a timing earlier/later than what i have chosen (eg. 6.30pm / 7.00pm). why is this so?
We hope to fully maximize slots for all customers as there can be a huge demand for treatments on certain days. As a result, some treatments have to be set at the timings displayed to comfortably suit everyones needs.
how do i select my preferred therapist for treatments?
We apologize that this function is only available for the iPhone thus far, but Android users can feel free to call in at 6227 9692 or message 97211008 to double check.
For iPhone users, simply select a date in your desired week first. Thereafter, select the magnifying glass icon at the bottom right corner, click “Select”, click “Instructor” then choose the therapist to see their available treatment slots.
If there are no free timings, simply click the Calendar icon at the top right hand corner to choose another date.
why aren’t i able to receive push notifications from the app?
Upon downloading the app, customers will be prompted to enable pushed notifications so as to receive th elatest news, events and promotions. To keep updated, simply click “Allow”.
If the prompting does not appear or might have been skipped over, customers may have to redownload the app again and “Allow” pushed notifications first. If one should wish to turn off pushed notifications after awhile, simply head into Settings > Notifications > Porcelain SG to do so.
can i use the app to cancel confirmed bookings?
Yes, bookings can be cancelled via the app 48 hours in advance. If there is less than 48 hours before the appointment, it will be best to contact Client Relations to reschedule.
can i sync up my appointment bookings with my phone calendar?
Yes, once you confirm your appointment, you will be given the option to save the date onto your phone’s calendar.